Senior Content Engineer – Technical Documentation & Generative AI

Meet the Team: At Cisco, our Technical Communications team plays a vital role in delivering clear, accurate, and user-centric technical content that helps customers successfully adopt and use our networking technologies. We are a collaborative, forward-thinking global team of technical writers, content engineers, product managers, and engineering experts committed to transforming technical documentation through Generative AI, intelligent content solutions, and modern content engineering practices. Join us to shape the future of AI-powered technical communication, drive content innovation, and create seamless documentation experiences for customers worldwide.

Your Impact: As a Senior Content Engineer, you will lead strategic content initiatives, champion AI-driven innovation, and establish scalable documentation practices that enhance content quality, efficiency, and customer experience. • Define documentation strategies, standards, workflows, and governance to ensure consistent, high-quality content. • Leverage Generative AI and LLMs to automate workflows, improve content accuracy, and enhance efficiency. • Design scalable content solutions, optimize CMS platforms, and enable structured, reusable, AI-ready documentation. • Establish quality metrics and leverage analytics and customer feedback to improve content effectiveness. • Partner with Engineering, Product Management, and stakeholders to align documentation with product roadmaps. • Lead complex documentation initiatives, optimize resources, and drive process improvements. • Guide technical writers, share best practices, and champion AI tool adoption. • Influence content strategy and drive innovative, customer-focused documentation solutions.

Minimum Qualifications (Must-Have Skills) We are seeking 12+ years in Technical Writing, Content Engineering, or Technical Communications, with experience leading complex documentation initiatives. • Expertise in content architecture, structured authoring, CMS, content reuse, and documentation governance. • Experience documenting complex software or networking products, with a strong understanding of networking technologies. • Proven ability to lead cross-functional initiatives, define content quality metrics, mentor teams, and influence stakeholders. • Experience with DITA, XML, Markdown, Git-based documentation workflows, or Docs-as-Code. • Exposure to content analytics, automated quality validation, personalization, and workflow automation. • Practical experience with LLMs, prompt engineering, AI-assisted content creation, and quality validation, along with driving AI adoption, mentoring global teams, and promoting knowledge sharing.

Preferred Qualifications (Good to Have) • Experience mentoring global teams, conducting technical training, and leading organizational knowledge-sharing initiatives. • Familiarity with Agile methodologies, CI/CD workflows, API documentation, and digital transformation initiatives.

Why Cisco?  At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.  We are Cisco, and our power starts with you. 

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